Terms and Conditions Hotel Coronet
HOTEL
CORONET a.s., Marie Cibulkové 491/ 8, 140 000 Praha 4
IČO: 27439631, DIČ:
CZ 27439631 , Registrována u Městského soudu v Praze, oddíl B, vložka 10644
……………………………………………………………………………………………………………………………………
VŠEOBECNÉ OBCHODNÍ PODMÍNKY
( dále jen VOP )
Níže uvedené VOP byly aktualizovány dne 10. 3. 2021, s okamžitou platností a účinností.
Hotel
Coronet identification:
Provozovatelem
Hotelu Coronet je společnost Hotel Coronet a.s., Marie Cibulkové 491/8, 140 00
Praha 4,
IČO: 27439631, DIČ:
CZ 27439631 , Registrována u Městského soudu v Praze, oddíl B, vložka 10644
Terms and Conditions:
Accommodation reservations are
always made in writing form, via e-mail communication between the hotel
reception and the person interested in accommodation or online bookoing form
R+( via Prévio ) which is booking engine on the website of the Coronet Hotel or
through online booking portals. Upon confirmation of the reservation, the
interested party will receive conditions of the reservation, in particular or
full payment and cancellation conditions of the reservation, if they are no
longer part of the relevant formo r via the online reservation portal. The
hotel may make changes and modifications to the reservation only if the
reservation of accommodation was made directly via e-mail [email protected]
or via the online reservation form R+ from the hotel reservation system Prévio.
The hotel cannot make changes and adjustments to reservations made through
online booking portals. The guest must contact the online booking portal with
each change, modification or cancellation of the reservation. The guest is
obliged to comply with the conditions of the reservation, the obligations
arising from the Hotel Accommodation Rules and must not itentionally damage the
good name of the property. If the conditions of the reservation by the guet are
not observed, the hotel has the right to withdraw from the closed reservation
immediately without notice.
Payment and cancellation
conditions:
The hotel may require a
prepayment prior to arrival by the guest upon receipt of the confirmed written
reservation. Payment can be made by guest’s credit card or by bank transfer to
the hotel account. If the guest makes a reservation via online gooking form R+
( Previo ), the prepayment conditions stated in the booking form apply. If the
guest makes a reservation through the online booking portal, the prepayment
terms stated in the online booking portal reservation apply. Surcharge or full
payment for accommodation will be paid by the guest on the day of arrival at
the hotel reception. The hotel is entitled to pre-authorize payments if stated
in the booking conditions or in the online booking source. General cancellation conditions: Cancellation up to 31 days before
arrival without cancellation fee. Cancellation 30 – 15 days before
arrival, cancellation fee of one night stay will be applied. Cancellation 14 or less days
before arrival or no show, cancellation fee 100 % of the total price will be
applied. The guest is obliged to follow
the cancellation conditions of the relevant online booking portal. If the guest makes a prepayment
by credit card, the hotel’s cancellation policy is subject to the credit card
holder’s cancellation policy in the current version.
Refunds are governed by the payment and cancellation
conditions based on the source of the reservation from the online booking form
of Hotel Coronet R + (Prévio) or the conditions of the online booking portals,
which may vary. If the reservation is of the non-refundable payment type, the
payment cannot be refunded. If it is a flexible reservation, it is possible to
return the payment under the conditions of a flexible reservation. In the case
of a refund, the payment will always be refunded in the same way as it was
primarily made. The payment can only be returned to the same payment card from
which the payment was made; for a bank account, the payment can only be
returned to the same bank account from which the payment was received. If the guest makes a prepayment by credit card, the hotel's cancellation
policy is subject to the credit card holder's cancellation policy in the
current version. Refunds are governed by payment and cancellation conditions
based on the source of the reservation from the online booking form of Hotel
Coronet R + (Prévio) or the conditions of the online booking portals, which may
vary. If the reservation is of the non-refundable payment type, the payment
cannot be refunded. If it is a flexible reservation, it is possible to return
the payment under the conditions of a flexible reservation. In the case of a
refund, the payment will always be refunded in the same way as it was primarily
made. The payment can only be returned to the same payment card from which the
payment was made; for a bank account, the payment can only be returned to the
same bank account from which the payment was received The hotel reserves the right to
adjust the payment and cancellation conditions, for group and individual events
according to the volume and nature depending on the occupancy of the hotel,
especially when booking highly requested dates and top terms.
Protection of personal data pursuant to Regulation (EU)
2016/679 of the European Parliament and of the Council on the protection of
individuals with regard to the processing of personal data and on the free
movement of such data - GDPR We collect and process your personal data in
accordance with the relevant legal regulations, which are in particular Act No.
110/2019 Coll., On the processing of personal data, Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27 April 2016 on protection of
individuals with regard to the processing of personal data and on the free
movement of such data and repealing Directive 95/46 / EC (GDPR) and Act No.
480/2004 Coll., on certain information society services, or regulations will
change or replace in the future. The processing of personal data always takes place
only to the extent given by the specific service or purpose of processing. The hotel has the
technical, personnel and other necessary measures to prevent, in particular: Unauthorized or
accidental access to personal data, their change, destruction or loss,
unauthorized transfers, their other unauthorized processing, as well as other
misuse of personal data In connection with
the provision of accommodation services, the hotel is obliged to process
personal data of guests. The receptionist and the hotel manager work with this
information. These users have been instructed on the sensitivity of personal
data. They handle guests' personal data exclusively as part of the services
provided by the hotel. Neither the hotel nor the staff pass on the
personal data of guests to other entities. The hotel uses the Prévio hotel
system for the processing of personal data, where the principles of processing
and handling the personal data of guests are regulated in the processing
contract between the hotel and the given processor. The hotel uses a camera system to prevent the
protection of its customers, its property and the property of guests. The hotel
declares that the records are not processed in any way, it is not provided to
third parties or entities. The hotel has a legal obligation to keep certain
personal data about its guests, in particular; name and surname, date of birth,
address and duration of accommodation, number and type of document, or visa and
purpose of stay. This obligation is governed by the Act on the
Residence of Foreigners in the Czech Republic (326/1999) and the Act on Local
Fees (565/1990). According to these legal regulations, the hotel is obliged to
keep personal data about customers for a period of 6 years. The guest has the
right to ask the hotel for an overview of his personal data at any time. This
information is stored: in the guest card, in the house book, in the record book
and in the archival records, which are kept in printed form in locked rooms, to
which only the receptionist and the hotel manager have access. In case of a request to delete personal data, the
hotel deletes the guest card and shreds the house and registration book.
However, the hotel must respect the above laws and the personal data may be
deleted only after the relevant time has elapsed. However, the hotel must comply with the above laws.
The listed personal data can be deleted only after the expiration of the legal
period. The hotel undertakes to process the data as follows. Only authorized
persons of the hotel will have access to personal data, who will have the
conditions and scope of data processing determined by the hotel, and each such
person will access personal data under his / her identifier. The hotel undertakes,
through its own internal regulations or special contractual arrangements, to
ensure that its employees and other persons who will process personal data will
do so only under conditions to the extent specified by the hotel and in
accordance with the hotel's instructions. Personal data will be processed on
the hotel premises, to which only authorized persons or its suppliers
(subcontractors) will have access, bound by the same obligations. The Hotel
will prevent the unauthorized reading, creation, copying, transfer,
modification or deletion of records containing personal data. The hotel will
take steps to identify and verify to whom the personal data has been
transferred and by whom it has been processed, modified or deleted.
HOTEL CORONET RULES AND REGULATIONS:
Check-in
It is possible to
check-in at 2 pm earliest, unless agreed on otherwise.
Upon arrival, all
guests have to present a valid passport or ID card and also a visa or a
residence permit, if these documents are required to enter the Czech Republic.
The guest receives a
key card enabling him to enter the room and the building, after the
accommodation is paid in full.
All eventual defects in
the room should be reported to the reception on the day of arrival. In case an
eventual defect is found on the day of departure, the hotel will claim a
payment of the damage.
During the stay Smoking
is strictly prohibited
anywhere in the building. It is possible to smoke in front of the hotel or in
the yard, where an ashtray is located.
The breakfast is served
in a restaurant on the ground floor. The breakfast times are 7.00 till
10.00 am on work days and 7.30 till 10 am on the weekends. Taking food, drinks
or any dishes out of the restaurant is only possible if allowed by the
receptionist.
The guests can use a
wireless Internet connection, free of charge. The password for the
Hotel Coronet network is
hc0r0n3t.
Housekeeping is
available every day from 8.30 am till 3.30 pm. The guests are provided with a
Please, do not disturb /
Please, clean the room sign. With every cleaning,
new towels are provided, but only in case the used towels are placed on the
bathroom floor.
The hotel provides a
24/7 reception service. To contact the reception from the room, the guests
shall dial number 18 on the room telephone.
Moving furniture around
the room is forbidden. Intervening with electrical and other technical networks
in any way is prohibited as well. It is also not permitted to use electrical
appliances in the room, apart from those serving to personal hygiene or office
work.
It is prohibited to
have overnight visits in the room, unless they are properly checked-in to
the hotel.
We kindly ask the
guests not to disturb other clients of the hotel with excessive noise,
especially during night hours from 10 pm till 7 am.
Check-out
On the day of
departure, the guests must check-out at 10.30 am latest. Upon check-out, the
guest hands over all the hotel key cards to the receptionist.
If there is a capacity
available, it is possible to arrange a late check-out. In that case a fixed surcharge
will be applied for each extra hour.
If the guest does not
move out of the room until 10.30 am and in case he is not present at the hotel,
his luggage will be stored safely and will be released after a penalty fee is
paid.
INFORMATION ON CUNSUMER PROTECTION
1.The accommodated guest shall have the right to file a motion for
out-of-court settlement of dispute with the designated entity in charge of
out-of-court consumer dispute settlements, which is:
The Czech Trade Inspection Authority (CTIA)
Central Inspectorate -ADR Department
Štěpánská 15120 00 Praha 2
E-mail:
[email protected]
Web:
https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body monitoring
consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech
Trade Inspection Authority Act as amended, and additional legal regulations.
The Czech Trade Inspection Authority ́s website is
www.coi.cz.
2. In conformity with the
provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of
withdrawal from the accommodation contract shall arise for the accommodated
person as being a consumer as long as the accommodation facility provides the
contractual performances within the designated deadlines.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy
